Know-Net
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Overview
Approach
Guiding Principles
Knowledge Networking
The Know-Net Framework
Integration of Framework, Method and Tool: One Solution
Method
Stage I: Plan
Stage II: Develop
Stage III: Operate
Measurement
Tool
Architecture
Knowledge Navigators
Knowledge Processes
Knowledge Server
Features
Users
Library
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Knowledge Management with Intranet Technologies
The Approach

The Approach

Know-Net offers one integrated solution of consulting methodology and software applications that integrates the two predominant approaches on knowledge management:

  • the process-centred approach, which focuses on knowledge management as a social communication process and is enabled by groupware support; and
  • the product-centred approach, which focuses on the creation, storage and reuse of explicit knowledge objects.

The “product” view

Proposition: knowledge is a thing that can be located and manipulated as an independent object or stock it is possible to capture, distribute, measure and manage knowledge

    it is possible to capture, distribute, measure and manage knowledge

Focus: on products and artifacts containing and representing knowledge

    usually, this means managing documents, their creation, storage, and reuse in computer-based corporate memories.
The “process” view

Proposition: it is only feasible to promote, motivate, encourage, nurture or guide the process of knowing

    the idea of trying to capture and distribute knowledge seems senseless

Focus: on KM as a social communication process

    which can be improved by various aspects and tools of collaboration and cooperation support.

Strategic Implications of "Product" and "Process" Views
The “product” view

  • Competitive Strategy:
    • Exploit organised, standardised and re-useable knowledge
  • Focus of KM Strategy:
    • Connect people with re-useable codified knowledge
  • Focus of IT Strategy:
    • Heavy emphasis
    • Develop document management systems
  • Focus of HR Strategy:
    • Train in groups
    • Reward for using and contributing to databases
The “process” view

  • Competitive Strategy:
    • Empower and channel individual and team expertise
  • Focus of KM Strategy:
    • Facilitate conversations to exchange knowledge
  • Focus of IT Strategy:
    • Moderate emphasis
    • Develop network management systems
  • Focus of HR Strategy:
    • Train by apprenticeship
    • Reward for sharing knowledge with others


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